Terms & Conditions
Please read the terms and conditions carefully:
These terms and conditions set out the rights and obligations of you as the customer, and us as the Bank, in connection with your use of the following services (hereinafter referred to as “Services”) under the Alternate Banking Channels:
- CityLive (Digital Corporate Internet Banking);
- SMS Alert;
Unless otherwise amended and notified by City Bank PLC. (hereinafter referred to as the “Bank”) from time to time and in consideration of the Bank agreeing to provide you with the use of above mentioned Services, you agree to use the Services in accordance with these terms and conditions.
1. AGREEMENT
| 1.1 | These terms and conditions form an integral part of Account Agreement that you have executed with the Bank. All other terms and conditions of the Credit Card / Account Agreement that have not been changed or modified by this Terms and Conditions for CityLive (hereinafter referred to as “Agreement”) shall remain in full force and effect. If there is a conflict between the terms and conditions of this Agreement and any other relevant terms and conditions with the bank related to availing different services, the terms and conditions of this Agreement shall prevail as far as it relates to the Services unless otherwise expressly stated herein. | ||||||||
| 1.2 | I agree that our use of the Services shall constitute acceptance of these terms and conditions. I acknowledge the inherent risks involved in conducting transactions and u sing the Services over Alternate Banking Channels. I authorize the Bank to act on my instructions via telephone, mobile, internet, or other means outlined in the Alternate Delivery Channels. I agree to pay all fees, costs, and charges associated with the use of the Services, as prescribed by the Bank from time to time. I hereby authorize the Bank to collect, set off, and/or adjust any such fees from the account(s) maintained with the Bank. In order to use the Services, one must:
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| 1.3 | User Guidance and additional terms and conditions on the operation of the Services is or may be available at www.thecitybank.com. The Bank may notify you from time to time about changes made to the user guidance of the Services. | ||||||||
| 1.4 | The Bank may, at its sole discretion, utilize the services of the external service provider/s or agent/s and on such terms as required or necessary, in relation to its products/services. | ||||||||
| 1.5 | The Bank shall be entitled to suspend or terminate the Services and to vary the Services available through the use of Alternate Banking Channels or the operating hours of any such Service at any time at its sole and absolute discretion without assigning any reason and without prejudice to any of its rights of action for any antecedent breach of these terms and conditions by you. Termination will not affect your liability or obligations in respect of instructions processed by the Bank on your behalf. |
2. INTERPRETATIONS
Some words and expressions used in this Agreement have particular interpretations as follows:
| 2.1 | “We/Us/Our/Bank” means City Bank PLC. and includes its successors-in-interest and permitted assignees. |
| 2.2 | “I/me/You/Your/Customer/User” means you, the customer(s), who applied to use and/or use the Services and includes your successors, heirs, legal representatives, administrators, and permitted assignees, authorized signatories. |
| 2.3 | “Eligible Accounts” means the Current Account held by you with the Bank and/or any other applicable accounts, including but not limited to savings, other current, fixed deposit, loan or other accounts including Corporate Credit Cards as determined by the Bank to be eligible to conduct Transactions on the Account using the Services under the Alternate Delivery Channel. |
| 2.4 | "Designated Electronic Mail Account" means the electronic mail account specified by you on the subscription form upon registration for the Services by such other means and in the absence of such details, any electronic mail account you provided in connection with your use of the Bank's services, or such other electronic mail account which you may designate to the Bank from time to time for purposes of receiving electronic mails in relation to your use of the Services, as the case may be. |
| 2.5 | "Designated Mobile Number" means the mobile number specified by you on the subscription form upon registration for the Services by such other means and in the absence of such details, any mobile number you provided in connection with your use of the Bank's services, or such other mobile number which you may designate to the Bank from time to time for purposes of communications in relation to your use of the Services, as the case may be. |
| 2.6 | “Push” services mean SMS services those are sent by the Bank to the customer without customer’s request. “Pull” services mean SMS services those are sent by the Bank to the customer with predefined request code initiated by customer. |
3. City Live (Digital Corporate Internet Banking)
| 3.1 | Use of the CityLive (Digital Corporate internet Banking) Services shall be governed by the Bank's prevailing terms and conditions, available in the Bank's website at www.thecitybank.com which forms integral part of these terms and conditions. When you use the Services, you must at all circumstances comply with the terms & conditions and other applicable terms relating to your Account, Banking services, Third Party Accounts and the terms of the Credit/Debit/Charge Card Agreements. By signing the Subscription/Enrollment Form and/or by activating and using the CityLive services online, it is declared that you have read and fully understood the terms and conditions and accept the same. The Bank reserves the right to impose annual charges for using CityLive or any of the Bank’s services at any time after providing reasonable notice to the Customers through email/ website and/or through any other medium the Bank deems fit. |
| 3.2 | I am hereby instructing and authorizing the Bank to email you the CityLive (Digital Corporate Internet Banking) User ID and Password (collectively 'Security Codes') relating to your access to the CityLive (Digital Corporate Internet Banking) Services to the Designated Email Address. You are also instructing and authorizing the Bank to install RSA token apps in designated mobile numbers / devices and token code will be generated while executing any transaction. The Bank shall not be at any circumstances be liable for sending the said CityLive (Digital Corporate Internet Banking), User ID and Password (collectively 'Security Codes') to your Designated Email Address. |
| 3.3 | Subject to the Bank's prevailing terms & conditions governing the use of the Services, you are hereby authorizing and instructing the Bank to act on any instructions received through the use of Security Codes and OTP, including but not limited to the transfer of funds (subject to limits as may be imposed by the Bank from time to time) from your account(s) with the Bank to the third party accounts named under the heading 'Beneficiary Accounts', above, and, to any account which you may designate from time t o time, for this purpose under the Bank's prevailing procedures. |
| 3.4 | These Terms and Conditions shall be binding upon and for the benefit of us (CASA/CityLive A/c: Holders) and our respective legal representatives, successors and assigns. These Terms and Conditions are not for the benefit of any other person, and no other person shall have any right Against the Bank h ereunder. |
| 3.5 | These Terms and Conditions shall be construed in accordance with and governed by the laws of Bangladesh. |
| 3.6 | I shall comply with and be bound by all other relevant internal circulars, policies, rules and regulations of the Bank includin g any amendments made thereto from time to time, in order to comply with Anti-Money Laundering laws, Anti-Terrorist Financing laws and any other laws or regulations as may be applicable to me and the Bank, as imposed by the Bangladesh Bank and/or other concerned authorities. |
| 3.7 | I agree to initiate the use of A4 size cheques/ normal cheques incorporated with the digital signature, keeping in line with signature matrix of the account. |
| 3.8 | You may utilize CityLive Banking Services for the following services: |
A) Banking Services
Enquire about account balance, loan queries such as interest rate, schedule of charge, etc., last transactions (in relation to the account holder’s accounts), download account statement, exchange rates, etc. transfer funds intra City Bank and outside City Bank (EFTN, NPSB, RTGS) as per the request of the account holder. Request for statement, bill payment, cheque book requisition/activation, stop payment of cheque, view cheque status, Cheque / PO Printing, change of CityLive login in relation to the account holder’s account and such other types of banking or investment services as the Bank may from time to time introduce.
B) SMS ALERT
| i. | For Push Services, the Bank shall use the respective mobile phone operator's text mail service (SMS) to send the financial information related to your Credit Card/Account on the following working day after the statement has been generated to your designated mobile number. |
| ii. | For Pull Service, the Card holder/Account holder shall be able to obtain a range of financial information related to Credit Card/Account by typing a pre-defined Key Word with a 4- digit PIN as a message in the Designated Mobile Number. Subsequently the Card holder/Account holder shall send this message to a prescribed SMS short code. You shall be solely responsible for proper safe custody and control of your Password and designated mobile number. You must not disclose your Password to anyone else, including to someone who is a joint account holder with you, or to a member of our staff, or to someone giving assistance on a service helpdesk or any other representative of the Bank. Without prejudice to the other clauses of these terms and conditions, you shall be liable for all transactions and/or the use of the PIN with or without your knowledge or consent for whatsoever purpose. |
| iii. | For this service, regular SMS charges of the respective Mobile Phone Operator shall apply. |
| iv. | I am solely responsible to ensure the possession of the Mobile Phone/Connection assigned to City Bank PLC. services to maintain the confidentiality of your financial information. If the mobile phone/connection is lost, stolen or sold to another individual, you shall immediately notify the Bank of the incident and cancel the SMS Banking Service. You hereby unequivocally agree that City Bank PLC./Mobile Phone Operator shall not at any circumstances be responsible for any disruption in SMS Banking Service due to any technical failure on the part of City Bank PLC./Mobile Phone Operator as the case maybe. |
| v. | SMS Banking Service shall remain effective until otherwise advised in writing by the Card holder/Account holder. Based on your request, SMS Alert Service may be deactivated within maximum five (05) working days. |
| vi. | You shall without any delay inform the Bank of any changes in your designated mobile number or any request for discontinuing of the service. The Bank shall not be liable or responsible for data corruption and/or loss, delay and/or interception of the information so given and the Bank reserves the right to update and vary such information from time to time and at any time. |
| vii. | Any information received by you pursuant to the SMS Banking Services is for your (and not any other person’s) reference only, and shall not be taken as conclusive evidence of the matters to which it relates. |
4. DISCLAIMER
| 4.1 | Due to the nature of the Services, no oral or written information or advice given by the Bank or the Bank's employees shall create a warranty or in any way increase the scope of this warranty and you may not rely on any such information or advice. Bank shall not be liable for any loss, damages or expenses that you may or shall incur, including without limitation, any loss or damage caused to data, software, computer, telecommunications equipment or other equipment in connection with the Services unless they are caused solely and directly by gross negligence or willful default of Bank. |
| 4.2 | TO THE EXTENT PERMITTED BY APPLICABLE LAWS, THE BANK SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT DAMAGES (INCLUDING LOSS OF PROFITS, LOSS OF OPPORTUNITY, LOSS OF SAVINGS’ AND BUSINESS INTERRUPTION) OR SPECIAL OR EXEMPLARY DAMAGES (INCURRED OR SUFFERED BY YOU OR ANY OTHER PERSON AS A CONSEQUENCE OF USING THE SERVICES). |
| 4.3 | The Bank reserves the right to refuse or discontinue the Instructions for the following events: (a) the insufficiency of your outstanding credit balance, (b) non-existence or suspension of any Bank’s credit line granted to you, (c) transaction with the Bank which may lead to an excess o f the credit line originally agreed between the Bank and you, (d) transaction which is related to or become a dispute pending the court’s trial, (e) notice of the Bank informing you of any operation irregularity which arises prior to or at the time of the Bank’s execution of the transaction, you fail to perform or comply with any terms or agreements with the Bank or a consequence of Act of God. |
| 4.4 | I acknowledge that electronic mails sent by the Bank may not be encrypted. Furthermore, the use and transmission of information via electronic mail and/or the Internet cannot be guaranteed to be secure. It is recognized that information transmitted may be susceptible to errors, viruses, delays, interceptions, or unauthorized modification. |
| 4.5 | I shall be bound by the schedule of charges the Bank may introduce from time to time for specific services or relevant services associated with your accounts. |
FROM TIME TO TIME, BANK MAY NEED TO REVISE THESE TERMS AND CONDITIONS, IN WHICH CASE BANK SHALL POST THE REVISED TERMS AND CONDITIONS ON ITS OFFICIAL WEBSITE OR NOTIFY BY CORRESPONDENCES. IF YOU CHOOSE TO CONTINUE USING THIS SERVICES AFTER ANY REVISION TO THESE TERMS AND CONDITIONS, YOU SHALL BE DEEMED TO HAVE ACCEPTED THE REVISED TERMS AND CONDITIONS ACCORDINGLY. IF YOU CHOOSE NOT TO ACCEPT THE REVISED TERMS AND CONDITIONS, PLEASE IMMEDIATELY DISCONTINUE YOUR ACCESS TO AND/OR USE OF THE SERVICES.
The following paragraph shall be undertaken by the Customer:
I/We confirm that the information given above is true and complete and agree to comply with the terms and conditions stated in the attached Agreement for CityLive Agreement (if applicable) and also agree to comply with the rules governing customer accounts with City Bank PLC. This Agreement shall apply to each and every account/product of whatever nature hereinafter opened or continued in the same name(s) by the Bank its successors or assigns. I/We hereby acknowledge that I/we have read and understood the terms and conditions related to the above service request mentioned in the CityLive Enrollment Form and agree to unequivocally comply with them. I/We also hereby acknowledge that, we are fully aware of the associated risks of using of alternate channels for any type of financial and non-financial transactions and also agree to bear that risk. I/We also accept that, use of this Services are subject to compliance of prevailing regulations and schedule of charges/pricing of City Bank PLC.